Contact & Support
Have a question or need help? I'm here for you.
Response Time
We typically respond within 24–48 hours
Billing Issues
Include your account email in your message
Subscribers
Premium members can also use the Inbox
Common Questions
How do I cancel my subscription?
Go to your Profile page and click "Cancel Subscription." You'll keep access until the end of your billing period. See our Refund & Cancellation Policy for details.
Can I get a refund?
As this is a digital content platform, we do not offer refunds. You can cancel anytime to prevent future charges. See our Refund Policy.
What will the charge look like on my statement?
All charges appear as "LM Digital" for your privacy.
How do I reset my password?
Go to the Forgot Password page and enter your email. You'll receive a reset link.
How do I delete my account?
Go to your Profile page and click "Delete Account." You can also email us to request deletion.
I ordered a signed photo. When will it ship?
After your order is placed, Lulu will email you directly at the address you provided with shipping details and tracking information.